Frequently Asked Questions
Please read our FAQ to see if the answer to your query is here.
We accept all major credit cards and debit cards through Stripe payment processor. We accept PayPal where you have the option of Buy Now, Pay Later and also Clearpay payments.
Delivery time is the time an order takes to arrive once it is shipped with our mail provider. Please note now that we have all experienced major world events affecting shipping that these estimated times of arrival listed below may take longer. We will publish a notice on the website and social media if we hear of any changes.
UK: typically arrive in 1-5 days depending on which method you have chosen.
International delivery varies mainly due to how long your order takes to get thru your countries customs.
USA: In good times 5 – 7 days average. We advise preparing for 1 – 3 weeks though can take up to 6 weeks in rare occasions.
Europe: 5-7 days average though could take up to 14 business days.
Canada: 1-3 weeks average though can take up to 6 weeks. We have encountered many cautions via our postal service that Canada often has delays.
Yes, an invoice is available for you at anytime after payment in your account.
After you have placed an order, it will be processed in the order it was received unless otherwise communicated when you ordered.
Ready Made (In stock) items will ship in the specified time when you ordered. Typically we aim to ship your orders in 1 – 3 business days.
Custom made to order items will be made in the order they have been received (unless communicated otherwise at time of your order) and shipped out when completed.
We recommend that you order ready made (in stock) items separately from custom items if you are wanting them right away. Otherwise, if in stock items and custom made to order items are ordered together, all of your order will ship when the custom portion is completed.