FAQ

Shipping

Current turnaround times are posted to the top of homepage of our website here  

  • In stock items typically ship within 1-3 business days.
  •  


    • Custom orders typically ship within 21 working days. We always aim to complete custom orders asap once placed though do to high volumes orders at times it's best to plan for up to 21 days. We will try to update the notice to reflect lessor time when able. If you require a custom to be complete by a particular date, please contact us.
     


    • There may be occasions where we offer  Pre-orders or Buy-ins in which case details of processing times and estimated shipping dates will be available on the order post.
     

    Please note: If your order consists of both in stock items and custom make to order items, your order will ship when the custom made items are complete. If you require your in stock order shipped sooner, please order in stock separate to custom items.   
    How your order will ship?  


    • Domestic orders to UK typically ship via 2nd Class Royal mail as a standard. Options for upgrade are available at checkout. Royal Mail has been dealing with postal strikes that are planned to continue thru the holiday season of 2022 so we may opt for shipping thru another company such as Evri or Parcels2go.
       


    • International orders £20 and under will be sent standard non tracked shipping. Orders above £20 are sent tracked as standard based on value of order. *If your order is meets minimum requirements and FREESHIP code is used. Your order will be shipped with free non-tracked standard shipping. We have provided an upgrade to tracked option for free ship orders for a small top up fee. You can choose this at checkout. International countries included are:

      :
      • Australia
      • Belgium
      • Canada
      • Croatia
      • Czech Republic
      • Estonia
      • Finland
      • Hungary
      • Italy
      • Latvia
      • Mexico
      • Netherlands
      • New Zealand
      • Norway
      • Portugal
      • Slovenia
      • Sweden
      • USA
      • Virgin Islands (US)
      • Virgin Islands (British) 
       
      International customers will be liable for any import duty or customs fees for orders may be charged upon arrival. Please check your countries' terms prior to ordering.  


    • International orders outside our regular shipping perimeter are marked with a flat rate fee of £30 regardless of value. Please contact us prior to making an order so we can provide a more solid quote if available.
    Free Shipping on regularly priced items. Offer not available in conjunction with any other offer.   

    Qualifying orders for free shipping will have the minimum amount for a customer's shipping country of regularly priced items. Sale items can be in the same order so long as regularly priced items meet the minimum, unless otherwise specified.   

    Free shipping provides standard, non-tracked shipping. If you would like tracked shipping please purchase the upgrade available. 

      Orders over £50 for UK customers  

    Orders over £100 for international customers in:
    • Australia
    • Belgium
    • Canada
    • Croatia
    • Czech Republic
    • Estonia
    • Finland
    • Hungary
    • Italy
    • Latvia
    • Mexico
    • Netherlands
    • New Zealand
    • Norway
    • Portugal
    • Slovenia
    • Sweden
    • USA
    • Virgin Islands (US)
    • Virgin Islands (British) 
      International customers will be liable for any import duty or customs fees for orders may be charged upon arrival.

    Please check your countries' terms prior to ordering.


      We are excited to introduce free shipping to our customers! This is a new trial and we hope that it is successful in bringing more transparency when ordering.