Returns
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
If you wish to return an item, please notify us in writing (email). We will then process your return. Due to the sensitive nature of Cheecolicious products, all items must be returned unused and in the same condition they were delivered in.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Please note there will be no refunds on sale items – unless faulty.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to health and hygiene issues. We are not are not able to accept returns of products that are intimate or sanitary goods.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or faulty for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Returning Custom Items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty. In this case, please refer to the returns section of this document.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cheecolicious@gmail.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Items sold as ‘Seconds’ quality or will not be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cheecolicious@gmail.com and send your item to: 88b Main Street Pembroke Pembrokeshire United Kingdom SA71 4HH.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 88b Main Street Pembroke, Pembrokeshire United Kingdom SA71 4HH.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.